Frequently Asked Questions

Open the eBook you would like, select Add to cart, then go to checkout. Enter your details, choose a payment method and place your order. Once payment is confirmed, your download becomes available.

The payment methods currently available are shown at checkout. They are provided by our payment partners, and we never see or store your full card details.

Yes. Add as many different eBooks to your cart as you like and check out once. Each eBook in your order will be available to download.

After successful payment, your download link is shown on the order confirmation page and included in your order confirmation email. If you created an account, you can also find it in My Account under Downloads.

First check your spam or promotions folder for the order email, and make sure you have a PDF reader installed. If you still cannot open your file, contact us with your order number and we will help.

Download links follow the download limits and expiry settings shown with your order. If your link has expired or reached its limit, please contact us with your order number.

Yes. Twily eBooks are PDF files, which open on most phones, tablets and computers with a PDF reader app.

Yes. Twily guides are written in plain language for beginners, with practical steps, plans and trackers.

No. Twily eBooks are digital PDF downloads only. Nothing is shipped.

Yes, you may print a copy for your own personal use. Please do not share, resell or redistribute the file. See our Terms & Conditions.

No. Twily eBooks share general educational wellness information and are not a substitute for individual medical advice, diagnosis or treatment. Please consult a qualified professional about any health concerns. Read our Health Disclaimer.

Use the form on our Contact page and we will reply by email.

Please contact us with your order number and a short description of the issue, and we will look into it.

Please read our Refund Policy for full details of how refunds work for digital products, including what to do if a file is faulty or you were charged twice.